Privacy policy

Last updated: October 7, 2026

NestMitra operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services").

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services or otherwise communicate with us.

If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.

Personal information does not include information that is collected anonymously or has been de-identified so that it cannot identify or reasonably be linked to you.

Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

  • Contact details including your name, billing address, shipping address, phone number, and email address.

  • Financial information including payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment details.

  • Account information including your username, password, preferences, and settings.

  • Transaction information including the items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transactions.

  • Communications with us including information you provide when communicating with our customer support team.

  • Device information including information about your device, browser, network connection, IP address, and other unique identifiers.

  • Usage information including information regarding how and when you interact with or navigate the Services.

How We Collect Your Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Services, communicate with us, or otherwise provide your personal information.

  • Automatically through the Services, including from your device when you use our Services or visit our website, and through cookies and similar technologies.

  • From service providers that help us operate our Services or provide certain services on our behalf.

  • From partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us and which Services you use, we may use your personal information for the following purposes:

Provide, Tailor, and Improve the Services

We use your personal information to provide our Services, process payments, fulfill orders, remember your preferences, send notifications related to your account or orders, process purchases, returns, exchanges, and other transactions, arrange shipping, facilitate returns and exchanges, enable you to post reviews, and improve and personalize your shopping experience.

Marketing and Advertising

We may use your personal information for marketing and promotional purposes, such as sending promotional communications by email, text message, or other available methods, and showing you advertisements for products or services based on your interactions with our Services.

You may opt out of promotional communications by following the unsubscribe instructions included in those communications.

Security and Fraud Prevention

We may use your personal information to authenticate accounts, provide a secure shopping experience, detect, investigate, or take action regarding possible fraudulent, illegal, unsafe, or malicious activity, protect public safety, and secure our Services.

If you create an account, you are responsible for keeping your account credentials secure. We recommend that you do not share your username, password, or other account access details with anyone else.

Communicating With You

We use your personal information to provide customer support, respond to your questions and requests, provide effective Services, and maintain our relationship with you.

Legal Reasons

We may use your personal information to comply with applicable laws or respond to valid legal processes, including requests from law enforcement or government agencies, to investigate or participate in legal proceedings, and to enforce or investigate potential violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes, subject to this Privacy Policy.

This may include sharing information:

  • With vendors, service providers, and other third parties that perform services on our behalf, such as payment processing, data analytics, customer support, cloud storage, fulfillment, and shipping.

  • With business and marketing partners where necessary to provide marketing services or advertising.

  • When you direct, request, or otherwise consent to us sharing certain information with third parties, such as when necessary to ship products or when you use social media features or integrations.

  • With our affiliates or within our corporate group, where applicable.

  • In connection with a business transaction such as a merger, acquisition, or bankruptcy.

  • When required to comply with applicable legal obligations, respond to legal requests, enforce applicable terms or policies, or protect and defend our Services, rights, users, or others.

Third-Party Websites and Links

Our Services may contain links to websites or online platforms operated by third parties.

If you follow links to websites or platforms that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We are not responsible for the privacy or security practices, accuracy, completeness, or reliability of information provided by third-party websites or platforms.

Information you provide on public or semi-public platforms, including third-party social networking platforms, may be viewable by other users of those platforms and may be used by those platforms according to their own policies.

Children's Data

Our Services are not intended to be used by children, and we do not knowingly collect personal information from children under the age of majority in their applicable jurisdiction.

If you are a parent or guardian and believe that a child has provided us with personal information, you may contact us using the contact details provided below to request that the information be deleted.

Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security.

Any information you send to us may not be completely secure while in transit. We recommend that you do not use unsecured channels to communicate sensitive or confidential information.

How long we retain your personal information depends on various factors, including whether we need the information to maintain your account, provide our Services, comply with legal obligations, resolve disputes, or enforce applicable contracts and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information. These rights are not absolute and may apply only in certain circumstances.

Right to Access / Know

You may have the right to request access to the personal information we hold about you.

Right to Delete

You may have the right to request that we delete personal information we maintain about you.

Right to Correct

You may have the right to request that we correct inaccurate personal information we maintain about you.

Right to Data Portability

You may have the right, in certain circumstances, to receive a copy of the personal information we hold about you and request that we transfer it to another party.

Managing Communication Preferences

You may opt out of promotional emails at any time by using the unsubscribe option provided in our promotional emails.

If you opt out of promotional communications, we may still send you non-promotional communications, such as messages related to your account or orders.

To exercise any applicable privacy rights, please contact us using the contact details provided below.

We may need to verify your identity before processing certain requests, as permitted or required by applicable law.

We will not discriminate against you for exercising your applicable privacy rights.

Complaints

If you have concerns or complaints about how we process your personal information, please contact us using the contact details provided below.

Depending on where you live, you may also have the right to appeal our decision or lodge a complaint with your local data protection authority.

International Transfers

Your personal information may be transferred, stored, or processed outside the country in which you live.

Where required by applicable law, we will use appropriate safeguards and recognized transfer mechanisms when transferring personal information internationally.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, Services, legal requirements, or other operational reasons.

When we make changes, we will post the revised Privacy Policy on this website and update the "Last updated" date.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

Contact Us

If you have questions about our privacy practices, this Privacy Policy, or would like to exercise any applicable privacy rights, please contact us through our Contact Us page or email us at support@nestmitra.com